Terms of Use

1.Permitted Use

You may use this website for lawful business and information purposes. You must not damage, disable or interfere with the website, its servers, security controls or another person’s use of it.

You must not introduce malicious code, attempt unauthorised access, or use automated scraping, extraction or data-mining tools without our written permission.

2.Scope

These terms apply to the website and information or enquiry facilities made available through it. Specific freight, logistics or related services may be governed by a quotation, service agreement, bill of lading, carrier terms or other written conditions. Those specific terms apply to the relevant service and take priority if they conflict with these website terms.

3.Website Information

Website content is general information. Routes, schedules, capacity, rates, transit times, customs requirements and service availability may change without notice.

Nothing on this website is an offer, quotation or binding commitment. A contractual relationship arises only when Better Route and the relevant customer enter into an applicable written agreement or otherwise expressly confirm the service in writing.

4.Compliance and Restrictions

You must use this website in compliance with applicable laws, including trade-control, customs, export-control and sanctions requirements. You must not use the website or our enquiry channels to seek services involving prohibited cargo, restricted parties or unlawful destinations.

We may refuse or restrict access where we reasonably identify a legal, security or compliance concern.

5.Intellectual Property

Unless stated otherwise, the website and its text, branding, graphics, images, video, layouts and software are owned by or licensed to Better Route and are protected by intellectual-property laws.

You may view or print reasonable extracts for internal reference. Copying, modifying, republishing, distributing or commercially exploiting website content requires our prior written consent.

6.Information You Submit

You are responsible for ensuring that information submitted through the website is accurate, lawful and does not infringe another person’s rights. Do not send passwords, payment-card details or other unnecessary sensitive information through a general enquiry.

Shipment and contact information is handled in accordance with our Privacy Policy.

7.Third-Party Links

This website may link to external websites for convenience. Better Route does not control, monitor or endorse those websites and is not responsible for their content, availability, security or privacy practices. You access external websites at your own risk.

8.Availability and Disclaimer

The website is provided on an “as available” basis. To the extent permitted by law, we do not give warranties that the website or its content will always be available, uninterrupted, accurate, complete, secure or free from errors or harmful components.

Before relying on logistics, customs, regulatory or commercial information, obtain a current written confirmation or appropriate professional advice.

9.Limitation of Liability

To the fullest extent permitted by applicable law, Better Route and its officers, employees, affiliates and agents are not liable for indirect, incidental, special, punitive or consequential loss arising from website use, inability to use the website, reliance on its content or a website security incident. This includes loss of profit, opportunity, business, contract, data or reputation.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

10.Indemnity

To the extent permitted by law, you agree to reimburse Better Route for reasonable losses, liabilities, costs and expenses resulting from your unlawful use of the website, your breach of these terms, or your infringement of another person’s rights.

11.Suspension and Termination

We may suspend, restrict or end access to the website where reasonably necessary for maintenance, security, compliance, protection of our rights or suspected breach of these terms. Provisions intended to continue after termination remain effective.

12.Cybersecurity

We may investigate suspected attacks, misuse or unauthorised access and may cooperate with service providers and relevant authorities. Attempts to compromise the website, systems or data may result in civil or criminal action.

13.Events Beyond Our Control

Better Route is not responsible for delay or failure caused by events outside its reasonable control, including natural disasters, severe weather, war, civil unrest, government action, sanctions, cyberattack, utility or telecommunications failure, labour disruption, epidemic or pandemic.

14.Governing Law

These website terms are governed by the applicable laws of the United Arab Emirates. Subject to any mandatory legal rights, disputes relating to these terms or the website are submitted to the competent courts of the United Arab Emirates.

15.Changes to These Terms

We may revise these terms when our website, services or legal obligations change. The updated terms take effect when published on this page, and the last-updated date will be revised. Continuing to use the website after an update means the revised terms apply to that use.